Using de-facto standards such as by ITIL or standards such as ISO20000 is extremely important. It helps to ensure that best practices are always being followed from the initial planning , development and testing of an IT service through to its delivery and ongoing maintenance and support. Without right procedures in place and ITIL trained personnel there will… Read more »
To be well prepared we recommend to sit on-site or on-line ITIL courses, even for ITIL Foundation.
To successfully pass the ITIL Foundation and other ITIL exams you need to be well prepared. You can practice yourself and try out the Free ITIL Foundation Test. This test will reveal your strong and weak points showing you which important topics you should learn more to improve your ITIL knowledge.